The Red Box Frequently Asked Questions

Orders & Local Shopping 

Where are your shops located? 

We have two physical shops in Harrogate where you can browse our collection in person. You can find us at: 

• The Red Box Starbeck: 51 High Street, Starbeck, Harrogate, HG2 7LQ. 
• The Red Box Bilton: 58 King Edward’s Drive, Bilton, Harrogate, HG1 4HL.

What are your opening hours? 

Our Starbeck & Bilton shops are typically open Monday to Friday, 9:00 am – 5:30 pm, and Saturdays, 9:00 am – 1:00 pm. We are closed on Sundays. Please check our social media pages for any seasonal changes or Bank Holiday hours. 

Can I buy through your TikTok Shop? 

Yes! We are active on TikTok and you can purchase many of our featured products directly through our TikTok Shop. Follow us to see our latest arrivals in action. 

Delivery 

Do you offer Click & Collect? 

Absolutely. You can choose the ‘Click & Collect’ option at the checkout. Once your order is ready, you can pick it up from our Starbeck branch. This is a free service and a great way to support local shopping. 

What are your delivery charges? 

We offer reliable UK-wide delivery. Shipping costs are calculated at the checkout based on the size and weight of your order. We aim to keep our delivery prices as fair as possible for our customers. 

How long will my order take to arrive? 

We strive to dispatch all orders within 1–2 working days. Once dispatched, standard UK delivery typically takes 3–5 working days. During busier periods, such as the run-up to Christmas or Mother’s Day, please allow a little extra time. 

Do you ship internationally? 

We ship both within the UK and internationally! 

Products & Gifting 

Can I send a gift directly to the recipient? 

Yes, we love helping you surprise your loved ones! Simply enter the recipient’s address as the shipping address at checkout. 

Are your products locally sourced? 

As a proud Yorkshire business, we make a point of stocking local talent, such as the Anita Bowerman and Emma Ball Yorkshire collections. We also carefully hand-pick items from high-quality British brands like Heyland & Whittle and The English Soap Company. 

An item I want is out of stock – will it return? 

Because we curate our collections to keep them fresh, some items are limited runs. However, many of our staples do return. Please feel free to call us or send an email, and we can let you know if a restock is planned or if we have one available in one of our physical shops. 

Returns & Refunds 

What is your returns policy? 

We want you to be delighted with your purchase. If you change your mind, you can return your item to us within 14 days of receipt, provided it is in its original, unused condition and packaging. Please note that for hygiene reasons, certain items like earrings or soaps cannot be returned unless faulty. 

What should I do if my item arrives damaged? 

We take great care in packaging our delicate items, such as our glassware and lamps. However, if something does arrive damaged, please contact us within 48 hours of delivery with a photo of the item and the packaging.  

How can I get in touch? 

You can call our Starbeck shop directly on 01423 819404 during opening hours, or visit our ‘Contact’ page to send us a message. We are always happy to help with gift recommendations! 

Is the Starbeck Post Office still at this location? 

Yes! The Red Box Gifts and the Starbeck Post Office share the same location. You can drop off your parcels or handle your banking and then browse our gift collection all in one trip.